First level
Workstations, servers, printers, business software, email, backups. The things that break on a Monday morning and stop the work.
Services
IT support and help desk
We run the IT infrastructure of companies without an internal team, and work alongside those who have one when a specific skill is needed.
Two levels, depending on the problem
Second level
Virtualization, storage, networking, security. Designing and deploying infrastructure, and stepping in when the problem sits below the operating system.
How a request works
You get in touch
Phone, email or the portal. Every request becomes a ticket, so there is a record of what was asked and what was done.
We look
Usually remotely, within minutes. If we need to come on site, we come — we are in northern Italy.
We fix it
And we tell you what had happened, so you recognise it if it comes back.
No request gets lost
Every request is logged and closed with a note of the problem and how it was solved. If it comes back, the answer is already there.
Support plans
You choose the arrangement, based on how much you will use us and how much predictability you need.
- Pay as you goBuy a block of hours or days and use it when you need to. You always know what is left.
- RetainerA regular fee with agreed response times, for anyone who wants certainty rather than counting.
Need a fixed point of contact?
Tell us how things stand today: how many systems, how many people, what causes you the most trouble.